August 20th, 2020
Dear Valued Clients:
As we wrap up 2020 and look forward to 2021, Lee & Mason wanted to provide an update to our valuable customers. Just like you, our commitment remains on the health and safety of our employees and their families. While cases of COVID-19 increase nationwide, we are encouraged by the vaccines now being distributed as a significant first step back to normal.
In 2021, we will remain committed to our “Return to the Office” plan that was developed in May and has continued to evolve throughout the past six months. Every employee at Lee & Mason has pledged to abide by the health and safety guidelines, highlighted below:
Lee & Mason is grateful for the determination of our team to make the remote work approach consistently more productive throughout the last nine months. Thanks to their effort and our exposure response plan, Lee & Mason is fully capable of addressing potential outbreaks; and our ability to pivot back to a remote work environment was key in making the recent snowstorm a non-event for our Northville and Manassas locations.
Throughout all of this and thanks to our amazing staff, Lee & Mason has remained focused on providing excellent support for our collateral protection solutions and thousands of valuable customers nationwide. We know that you are facing similar challenges and want to ensure one less thing to worry about heading into 2021.
We wish everyone a safe and happy holiday season!
As summer begins to wind down, Lee & Mason wanted to update you regarding our progress over the past five months and how we will approach the rest of 2020. While these plans change frequently as necessary, we showed an ability to pivot quickly in March, ensuring safety for our employees without sacrificing service to those who rely on Lee & Mason to address their insurance needs.
Operationally, Lee & Mason’s processes have largely resumed our pre-COVID approach while enhanced by seasoned remote workflows. With operational continuity established, the focus shifted to in-person workflow in the COVID-19 environment;
In May, we formulated a ‘Return to the Office’ plan that drew from multiple sources. Using CDC and state-specific guidelines, we drafted solutions that would enable us to bring people back to our three key offices (Northville, Manassas and Louisville) successfully and maintain a healthy environment moving forward.
Starting in June, Lee & Mason began implementing physical changes to ensure a safe work environment in these locations;
Concurrently, we developed plans to address possible outbreaks and vacation return protocols.
Looking ahead, the challenge becomes local schools' decision on in-person learning; and how the likelihood of virtual education impacts our team. We recognize that our clients are dealing with similar issues amongst your team and these challenges won’t go away for some time. Additionally, COVID’s impact to our economy will likely increase the need for our services from a coverage and claim standpoint. Know that Lee & Mason has spent the summer preparing with an eye towards 2021 and any needs in the interim. We appreciate your continued loyalty and encourage you to reach out with any questions or concerns.
Based on yesterday’s decision at the federal level to extend social distancing guidelines through April 30th and ongoing state and local mandates, Lee & Mason wanted to update you on our ongoing COVID-19 response. Please see below and feel free to contact anyone here for additional information:
Lee & Mason wanted to involve you in our ongoing response to COVID-19 and how Coronavirus will impact our company moving forward. Much like your institution, we’ve been closely monitoring the news and updates from CDC, WHO, federal, state and local authorities to ensure Lee & Mason provides the safest environment for our work family.Thankfully, based on proactive planning, we are confident that our team can continue providing the timely, quality service that you have come to expect from Lee & Mason. We are sharing to give you a feel for what’s been done so far and what to expect moving forward:
While no one can predict COVID-19’s impact in the coming days and weeks, Lee & Mason is committed to maintaining the service standard you’ve come to expect. We cannot thank you enough for your valuable business and look forward to helping as usual through these uncertain times.
Management Team of Lee & Mason Financial Services, Inc.
As always, we stand ready to serve your consumer loan and mortgage lending insurance needs.